Privacy Policy for Zehen Counselling and Psychotherapy

Last Updated: June 11, 2025

Zehen Counselling and Psychotherapy is committed to protecting your privacy. This policy explains how we collect, use, and protect any personal information you provide to us through our website, during your interactions with us, and in the course of our therapeutic work.

Our Details:

Name: Zehen Counselling and Psychotherapy
Address: Huddersfield HD1 5AP
Phone: 07778 202538
Email: [email protected]
Website: www.zehen.co.uk
 
What Information We Collect
We may collect and process the following data about you:

• Information you give us directly: This includes information you provide when you fill out forms on our website (e.g., contact forms, initial inquiry forms), communicate with us by phone, email, or otherwise. This information may include your name, contact details (email address, phone number), and any other information you choose to share regarding your therapeutic needs.
  
  
• Information we collect automatically: When you visit our website, we may automatically collect certain information about your device and Browse activity. This may include your IP address, browser type, operating system, and details of your visit (e.g., pages viewed, time spent on pages). This information is typically aggregated and used for analytical purposes to improve our website.
   
  How We Use Your Information
  We use the information we collect for the following purposes:
• To respond to your inquiries and provide you with information about our services.
• To manage our client relationships and administer our services.
• To schedule appointments and facilitate therapeutic sessions.
• To comply with legal and ethical obligations (as detailed below).
• To improve our website and services.
   
  Cookies
  Our website, www.zehen.co.uk, uses cookies to help improve your Browse experience. Cookies are small text files placed on your device (computer, tablet, mobile) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

We may use cookies for purposes such as:

• Essential Website Functionality: These cookies are necessary for the website to function properly.
• Analytics and Performance: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and content.
  
  You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please note that this may prevent you from taking full advantage of the website.

 
Confidentiality and Data Security
We take your privacy and the security of your personal information very seriously.

All information shared within the therapeutic relationship is treated with the utmost confidentiality. We adhere to strict professional guidelines regarding confidentiality.
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Electronic communications (email, website forms) are inherently not 100% secure. While we strive to protect your personal information, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk.
 
Sharing Your Information
We will not share your personal information with third parties unless:

• You have given us your explicit consent to do so.
• There is a legal or ethical obligation to do so (e.g., safeguarding concerns, court order, or as required by our professional body).
• We engage trusted third-party service providers (e.g., for website hosting, secure online booking systems) who are bound by strict confidentiality agreements and data processing terms.
   
  Your Rights
  Under data protection law, you have rights including:
• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  
  To exercise any of these rights, please contact us using the details provided above.

BACP Code of Ethics and Professional Standards
As a registered member of the British Association for Counselling and Psychotherapy (BACP), membership number 409430, Zehen Counselling and Psychotherapy adheres strictly to the BACP Ethical Framework for the Counselling Professions. This framework sets out the ethical principles and professional standards that govern our practice, including those related to confidentiality, privacy, and data handling.

You can access the full BACP Ethical Framework for the Counselling Professions on the BACP website: https://www.bacp.co.uk/ethics/ethical-framework/

Our adherence to this framework ensures that your personal information is handled with the highest level of professional care and ethical consideration.

 Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please do not hesitate to contact us at:

Zehen Counselling and Psychotherapy Huddersfield HD1 5AP Phone: 07778 202538 Email: [email protected]